Terms & Conditions

1. Acceptance of Terms

By creating an account, logging in, or using any feature of the ek78 platform, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety. This acceptance is a prerequisite for using any service offered by ek78, including but not limited to cricket betting, live casino games, slot games, crash games, and promotional offers.

ek78 reserves the right to modify, update, or replace any portion of these terms at its sole discretion. Continued use of the platform following the publication of any revised terms constitutes your acceptance of those changes.

2. Eligibility Requirements

To register and use ek78, you must meet all of the following eligibility criteria. ek78 strictly enforces these requirements to ensure a safe and responsible gaming environment for all players in Bangladesh:

• You must be at least 21 years of age (21+ only). Age verification may be required at any time.
• You must be a resident of or physically located in a jurisdiction where online gaming is not prohibited by law.
• You must not be registered as a self-excluded player or have been previously banned from the ek78 platform.
• You must register using your own true and accurate personal details. Registering on behalf of another person is strictly prohibited.

ek78 reserves the right to request documentary proof of eligibility at any time and to suspend or permanently close any account that fails to meet these criteria.

3. Account Registration and Security

Each user is permitted to hold only one active account on the ek78 platform. Duplicate accounts are not allowed and will result in the suspension of all related accounts and the forfeiture of any associated balances or bonuses. To register, you must provide a valid mobile number, a unique username, and a secure password.

• Keep your login credentials confidential. Do not share your username or password with any third party.
• You are responsible for all activity that occurs on your account, whether or not authorized by you.
• Notify ek78 immediately at [email protected] if you suspect unauthorized access to your account.
• Accounts showing signs of suspicious or fraudulent activity will be suspended pending investigation.

ek78 employs SSL encryption and modern security protocols to protect your account data. However, users are equally responsible for maintaining the security of their own devices and access credentials.

4. Deposits and Withdrawals

ek78 supports multiple payment methods popular among Bangladesh players, including bKash, Nagad, Rocket, and Upay. All transactions are processed in Bangladeshi Taka (BDT). The following rules apply to all deposit and withdrawal activities on the platform:

• The minimum deposit amount is ৳200. Deposits are typically credited to your account within minutes of successful transaction confirmation.
• Withdrawal requests are processed within 24 hours during business days. You may be required to complete identity verification (KYC) before your first withdrawal.
• ek78 reserves the right to apply anti-money-laundering checks to any withdrawal request. Additional documentation may be requested.
• Withdrawals must be made to a payment method registered in your own name. Third-party withdrawals are not permitted under any circumstances.

ek78 is not responsible for delays caused by third-party payment processors or mobile banking networks. Transaction processing times may vary based on your mobile banking provider's policies.

5. Bonuses and Promotional Offers

ek78 periodically offers welcome bonuses, deposit bonuses, free spins, cashback promotions, and seasonal offers tied to events such as Eid, Pohela Boishakh, BPL, and IPL. All promotions are subject to the following general conditions:

• Each bonus comes with specific wagering requirements that must be fulfilled before any associated winnings can be withdrawn. Wagering requirements will be clearly stated in each promotion's individual terms.
• Bonuses may only be claimed once per household, IP address, or payment account unless otherwise stated in the specific promotion terms.
• ek78 reserves the right to cancel or modify any promotion at any time without prior notice, including if there is evidence of abuse or exploitation.
• Free spin winnings are subject to a minimum rollover requirement before they become eligible for withdrawal.

Any attempt to manipulate bonus terms or engage in bonus abuse will result in immediate account suspension and the forfeiture of all associated funds. ek78 takes fair play seriously and employs automated detection systems to identify abuse.

6. Gameplay Rules and Fair Play

All games available on ek78 — including cricket betting markets, live casino tables, slot machines, and crash games — are governed by their individual game rules and the general platform terms stated here. Players are responsible for understanding the rules of each game before placing wagers.

ek78 is committed to providing fair outcomes for all users. Our platform partners with leading game providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, whose games are independently certified for fairness and use RNG or RTP-verified engines. In the event of a technical malfunction during a game session:

• All bets placed at the time of the malfunction are void, and stakes are returned to the affected player's account.
• ek78's decision regarding malfunction outcomes is final. Players may not make claims based on displayed incorrect odds or malfunctioning game states.
• Crickets sports betting outcomes are settled strictly based on official match results from recognized governing bodies such as the ICC, BCB, or BPL.

7. Prohibited Activities

The following activities are strictly prohibited on the ek78 platform. Violation of any of these rules may result in immediate account termination, confiscation of funds, and reporting to relevant authorities:

• Using automated bots, scripts, or software to gain an unfair advantage over other players or the platform.
• Money laundering, match-fixing, or any activity intended to circumvent financial monitoring systems.
• Opening multiple accounts to exploit bonus offers or circumvent account restrictions.
• Providing false, inaccurate, or fraudulent personal information during registration or identity verification.
• Any form of abuse, harassment, or threatening behavior directed at ek78 staff or other platform users.

ek78 actively monitors all account activity for signs of suspicious behavior. We cooperate fully with any lawful investigations. Players found to have violated these rules will lose all entitlement to funds held in their accounts at the time of breach.

8. Privacy and Data Protection

ek78 collects and processes personal data in accordance with its Privacy Policy. By using the platform, you consent to the collection, use, and storage of your personal information as described in that policy. Your data is used solely to manage your account, process transactions, comply with legal obligations, and improve your experience on the platform.

ek78 does not sell, rent, or transfer your personal data to unauthorized third parties. We maintain strict data security standards including SSL encryption and access controls to ensure your information remains protected at all times.

9. Intellectual Property

All content on the ek78 platform — including but not limited to graphics, logos, game interfaces, software, text, and promotional materials — is the exclusive property of ek78 or its licensed content providers. You may not reproduce, redistribute, publish, reverse-engineer, or otherwise exploit any content from this platform without the express written permission of ek78. Unauthorized use of ek78's intellectual property may result in legal action.

10. Limitation of Liability

ek78 provides its services on an "as is" and "as available" basis. To the fullest extent permitted by law, ek78 makes no warranties — express or implied — regarding the reliability, accuracy, or fitness for a particular purpose of any content or service available on the platform. ek78 is not liable for any loss of data, loss of profits, or indirect damages arising from use of the platform.

ek78 shall not be held liable for losses resulting from circumstances beyond its reasonable control, including but not limited to internet outages, third-party payment provider failures, force majeure events, or government actions that affect platform availability. Players accept that gambling involves financial risk and that ek78 cannot guarantee winnings.

11. Amendments to These Terms

ek78 reserves the right to amend, update, or replace these Terms & Conditions at any time. When significant changes are made, ek78 will endeavor to notify registered users via their registered contact details or by posting a notice on the platform. It is your responsibility to review these terms periodically for changes.

Your continued use of ek78 after any changes to these terms constitutes your unconditional acceptance of the revised terms. If you do not agree with the revised terms, you must immediately cease using the platform and may request account closure by contacting our support team.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws applicable to ek78's operating jurisdiction. Any disputes arising from the use of the platform should first be submitted to our support team for resolution. ek78 aims to resolve all disputes fairly and efficiently within 30 business days of receipt of a formal complaint. If a resolution cannot be reached, the matter may be referred to an appropriate neutral third-party arbitration body.

13. Contact and Support

If you have any questions regarding these Terms & Conditions, or if you need assistance with your account, our customer support team is available 24/7. You can reach us at the email address listed in the footer of this page. Our team is based in Bangladesh Standard Time (BST, UTC+6) and will endeavor to respond to all inquiries within one business day.

For responsible gaming support, self-exclusion requests, or account closure inquiries, please contact our dedicated support team directly. We take player well-being seriously and will respond to all sensitive requests with care and confidentiality.