Privacy Policy

Introduction

Welcome to ek78. We are committed to protecting the privacy and personal information of every player who uses our platform. This Privacy Policy explains what data we collect, how we use it, how we store it, and the rights you hold as a user of ek78.ws.

By accessing or using ek78's website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. We encourage all players in Bangladesh to read this document carefully before registering or placing any bets.

Information We Collect

When you register and use ek78, we may collect the following categories of personal and non-personal information:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued identification document for KYC verification purposes.
• Contact information: email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, etc.).
• Financial information: transaction history, জমা and উত্তোলন records, preferred payment methods (bKash, Nagad, Rocket, Upay), and associated mobile wallet numbers.
• Technical information: IP address, browser type, device model, operating system, referring URLs, and session activity logs collected automatically when you use our platform.
• Behavioural information: game history, betting patterns, bonus usage, session duration, and page navigation data to improve your experience on ek78.

We collect this information only to the extent necessary to provide our services, comply with applicable regulations, and ensure a safe and fair gaming environment for all players.

How We Use Your Information

ek78 uses the information we collect for the following legitimate purposes:

• Account creation, verification, and ongoing management of your ek78 player account, including KYC identity checks required before processing withdrawals.
• Processing deposits and withdrawals securely through supported payment channels including bKash, Nagad, Rocket, and Upay.
• Delivering personalised promotional offers, welcome bonus notifications, and casino updates relevant to your activity and preferences on ek78.
• Ensuring responsible gaming by monitoring play patterns, identifying risk indicators, and supporting players who may need self-exclusion assistance.
• Preventing and detecting fraud, money laundering, and other illegal activity in accordance with applicable financial regulations.
• Improving our platform, fixing technical issues, analysing usage trends, and developing new games and features that better serve the Bangladesh market.

How We Share Your Information

ek78 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:

• With trusted service providers and technology partners (such as payment processors, game studios, and anti-fraud services) who are contractually bound to protect your information.
• When required by law, regulation, or court order — including requests from relevant authorities for fraud investigations or anti-money-laundering compliance.
• In the event of a business merger, acquisition, or asset sale, where your data may be transferred to the acquiring entity subject to equivalent privacy protections.

In all cases, we apply strict data-minimisation principles: we share only the minimum information necessary for the stated purpose, and we require all recipients to maintain equivalent standards of data protection.

Cookies and Tracking Technologies

ek78 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how players navigate the site. Cookies are small text files stored in your browser; they do not contain malicious code and cannot access other files on your device.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the ek78 platform, including your ability to log in and place bets. We do not use cookies to track your activity outside the ek78.ws domain.

Payment Data and Financial Privacy

All financial transactions on ek78 — including deposits via bKash, Nagad, Rocket, and Upay — are processed through encrypted, SSL-secured payment channels. We do not store full mobile wallet credentials or bank card numbers on our servers. Payment reference data is retained only for transaction reconciliation and regulatory compliance purposes.

ek78 will never ask you to share your bKash PIN, Nagad password, or any banking credentials over chat, email, or phone. If you receive any such request purporting to be from ek78, treat it as fraudulent and contact our support team immediately at [email protected].

Data Retention

ek78 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required for legal, regulatory, and business purposes. In general, account records and transaction logs are retained for a minimum of five years following account closure to meet applicable financial reporting and anti-fraud obligations.

When data is no longer required, ek78 will securely delete or anonymise it in accordance with our internal data lifecycle management procedures. You may request earlier deletion of your personal data, subject to our legal retention obligations, by contacting [email protected].

Your Rights as a User

As a user of ek78, you have the following rights regarding your personal data:

• Right to access: you may request a copy of the personal data ek78 holds about you at any time.
• Right to rectification: if any information we hold is inaccurate or incomplete, you may request that we correct it without undue delay.
• Right to erasure: subject to our legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may ask us to suspend processing of your data while accuracy or lawfulness is being determined.
• Right to object: you may object to data processing carried out on the basis of legitimate interests, including direct marketing communications.

To exercise any of these rights, please send a written request to [email protected]. We will acknowledge your request within 72 hours and aim to resolve it within 30 calendar days. Some requests may require identity verification before we can action them.

Data Security

ek78 employs industry-standard SSL encryption across all pages and connections to protect data in transit. Our servers use access controls, firewalls, and regular security audits to guard against unauthorised access, loss, or disclosure of your personal information.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security against all threats. We strongly recommend that you protect your ek78 account by using a strong, unique password and enabling any available two-factor authentication features.

Third-Party Services and Links

ek78 integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming to deliver our casino and sports product. Each of these providers operates under its own privacy practices. While we contractually require them to maintain data protection standards consistent with this policy, we are not responsible for the data practices of independent third-party operators whose services are embedded within our platform.

Children's Privacy and Age Restriction

ek78 is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a minor has registered an account, we will immediately suspend that account, delete all associated data, and refund any deposits to the originating payment method. Parents and guardians in Bangladesh are encouraged to use parental-control software to prevent minors from accessing online gambling platforms.

Changes to This Privacy Policy

ek78 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will post a notice on the ek78.ws homepage and update the effective date shown at the top of this document.

Your continued use of the ek78 platform after any such update constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed about how we are protecting your information. If you have any concerns about proposed changes, please contact us before they take effect.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you are welcome to reach our support team. We aim to respond to all privacy-related enquiries within 72 hours.

Email: [email protected] (plain text — not a clickable link). Our support team is available seven days a week to assist players across Bangladesh.